FAQS

  • Why preserve your analog memories? +

    Unknown to many people is the fact that videotapes, photos, slides, film, etc. deteriorate. Due to the chemical makeup and development process, over the years, deterioration is expected. Videotapes lose their magnetic signal over time as the polyester base decays. Over time, the tape grows brittle and eventually breaks. When you digitize these memories with Digital Memory Media, you will never have to worry about losing your memories. Once they are in a digital format, they can be preserved forever.
  • Why is Digital Memory Media the best company to digitize my treasured memories? +

    Digital Memory Media is a division of Innovative Document Imaging, a digitization industry leader whose clients include the world's top libraries, publishing companies, pharmaceutical companies, universities, historical societies, and businesses.

    We maintain a state-of-the-art document conversion facility in East Brunswick, New Jersey. Our company mission is to supply the best service possible at reasonable cost for the digital conversion of film, tapes, photos, slides, audio, paper documents, newspapers, maps, books, bound materials, microfilm and microfiche. IDI balances price, quality, and speed in order to provide its clients with the digital assets at their specifications. We always meet their requirements and, where possible, exceed their expectations.
  • Is Digital Memory Media safe? I am worried to send my priceless memories. +

    Your order is safe with Digital Memory Media. Over the years we have safely handled thousands of orders including hundreds of thousands of slides, photos, and tapes. We have never lost a single item. Upon delivery of your order, we inventory every order to ensure we have received all of your materials. From there, the order is never separated.
  • Where does Digital Memory Media process orders? +

    All orders are processed in our state-of-the-art facility in East Brunswick, New Jersey. Nothing is outsourced to other locations. We pride ourselves that all orders are completed in the USA.
  • How long does it take to digitize my order? +

    Upon receiving your order at our facility, the turnaround time for an order, regardless of which materials are sent, is 2-3 weeks. Once the entire order is completed, we send everything back to you, including all of your original materials, along with your newly created DVDs/CDs.
  • How do I ship my order to Digital Memory Media? +

    There are two options when you place your order online. You can either self ship your materials to our facility using the shipping company of your choice upon completing your order online.

    You can also purchase our Safe Ship Kit in which we send you a shipping box with a pre-paid return shipping label to make shipping your memories simple and hassle free.
  • Will I get my original analog memories back? +

    Yes. Once the entire order is completed, we send everything back to you, including all of your original materials, along with your newly created DVDs/CDs.
  • What formats does Digital Memory Media accept? +

    Digital Memory Media accepts all formats. Practically everything you can think of, we can digitize.
    Videotapes: VHS, VHS-C, Hi-8, 8mm, MiniDV, Betamax
    Movie Film: 8mm, Super 8, 16mm
    Photos: Photos (all sizes), slides, negatives
  • What is the difference between a DVD and a Data CD? +

    A DVD is created for conversions containing video tapes and film reels. DVDs can be played in DVD players that are connected to your TV. DVDs can also be played in your computer if you have a DVD drive.

    Data CDs are used for file storage. Data CDs are created for orders consisting of photos, slides, negatives, audio tapes, and vinyl records. Data CDs can be accessed by using your computer to view the files that are on the CD.
  • What are the file types that you provide for photos, slides and negatives? What about cassette tapes and vinyl records? +

    When Digital Memory Media digitizes photos, slides, and negatives, we digitize them into a JPEG file format.

    Cassette tapes and vinyl records are converted into MP4 format.

    Both of these file formats are then put onto Data CDs organized by type.
  • Can recorded movies or TV shows be digitized from VHS tapes? +

    No. Copyrighted materials cannot be digitized. However, if a tape has both home video footage as well as recorded copyright material, we will edit out the copyright material so we can preserve your home video footage.
  • My materials are not labeled. What should I do? +

    Label your materials the best you can so we have a title to use when creating your DVDs. If materials come to us unlabeled, we will do our best to find a general subject/date, and use that as the title.
  • What if my movie film is dirty and damaged? +

    Digital Memory Media cleans and repairs all damaged film, prior to digitizing, at no additional cost to the customer.
  • I have old home movie films that were already transferred to VHS tapes. Which version should I send to Digital Memory Media to convert to digital? +

    It is always best to digitize the original footage to digital. You would want to send the original movie film reels for the best quality conversion to digital.
  • I have photo albums that I would like to keep together and digitize page by page. Can I ship the entire album to Digital Memory Media as is? +

    Yes, you can send us your original albums, and we will digitize them page by page to keep everything all together.
  • My slides are stored in trays, carousels, and boxes. Can I send everything as is to Digital Memory Media? +

    Yes, we will take care of carefully removing each slide from its container in order to scan to digitize. We will then return the slide to its original location to send back to you when the order is complete.
  • Will the Digital Memory Media DVD be compatible with my DVD player? +

    Yes, we will take care of carefully removing each slide from its container in order to scan to digitize. We will then return the slide to its original location to send back to you when the order is complete.
  • What happens if a tape is blank that I send you? Will I get refunded for that tape? +

    Yes, we will refund all orders in which we receive a tape that is blank. We will credit you back the cost of that associated item.
  • Does Digital Memory Media have rush services? +

    Yes, we can accommodate rush orders. If you have a rush order, please contact us directly at 800-380-9058 or email This email address is being protected from spambots. You need JavaScript enabled to view it.. Additional fees may apply.
  • Can more copies of the DVDs be burned after I receive my completed order? +

    Yes, you can call us anytime at 800-380-9058 to order more DVDs of your order. We back up all of our conversions, free of charge, so that DVDs can be created at any time when needed.
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